This Privacy Policy explains how HypotheekadviseurSpanje (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services. We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
1) Who we are (Data Controller)
Company name: [Your legal entity]
Registered address: [Street, City, Country]
Company ID / CIF: [Company ID]
Contact (privacy): [your-privacy-email]
2) What data we collect
Through our contact forms and booking tools we may collect:
- Identification data: surname, first name, nationality, age, marital status
- Contact data: email address, phone number, country of residence
- Professional data (if you are an agent): real estate agency name
- Property & finance data (buyers): purchase amount, mortgage amount, property status, city/region, profession, applicants count, additional information you choose to provide
- Technical data: IP address, device/browser information (via standard web logs or analytics if enabled)
3) Purposes & legal bases
- Mortgage/consultation services – to assess your case, contact you, and request quotes with banks at your request. Legal basis: Consent (Art.6(1)(a)) and/or contract/pre-contractual steps (Art.6(1)(b)).
- Business communications – to respond to enquiries and manage agent partnerships. Legal basis: Legitimate interests (Art.6(1)(f)) or contract (Art.6(1)(b)).
- Compliance & record-keeping – to meet legal/financial obligations. Legal basis: Legal obligation (Art.6(1)(c)).
- Security & anti‑spam – to protect our systems and your data (e.g., form spam filtering). Legal basis: Legitimate interests (Art.6(1)(f)).
4) Who we share data with (processors & recipients)
We use trusted providers to deliver our services. These may include:
- Web3Forms – to securely receive contact form submissions and forward them to us by email.
- Email service providers – to send/receive communications.
- Calendly – if you book a meeting, your name and email are processed to schedule the appointment.
- Banks & related parties – only with your consent when requesting quotes or progressing an application.
- IT/hosting providers necessary to operate this website.
Some providers may process data outside the EU/EEA with appropriate safeguards (e.g., SCCs). We will inform you where required.
5) How long we keep your data
We keep your data only as long as necessary for the purposes above. Typical retention: enquiries up to 24 months; client files per legal/financial obligations (usually 5–10 years). We regularly review retention periods and delete data when no longer needed.
6) Your rights
- Access your data and obtain a copy
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (does not affect prior lawful processing)
- Lodge a complaint with your supervisory authority (e.g., AEPD in Spain)
7) Cookies & analytics
If we use cookies or analytics, we will display a cookie notice with options to consent or manage preferences. You can adjust your browser settings to block cookies, but some features may not function.
8) Security
We implement administrative, technical, and physical measures to safeguard your data, including TLS/HTTPS, access controls, and restricted retention. No method of transmission is 100% secure, but we strive to protect your information.
9) Contact
For any privacy request, contact us at [your-privacy-email]. We will respond within statutory timeframes.
10) Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.